At kekariya, we believe that gambling should be an enjoyable and controlled form of entertainment — never a source of financial stress or personal harm. Our Responsible Gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control of their play at all times.
Section 1
kekariya enforces a strict minimum age requirement of 18 years across all products on the platform — including live casino games such as Teen Patti and Andar Bahar, sports betting (cricket BPL, IPL, T20 World Cup), slot games, and all other wagering activities. This requirement applies to all players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions.
During the account registration process, every player is required to declare that they are aged 18 or above. kekariya conducts age verification as part of its standard Know Your Customer (KYC) process. Players may be asked to submit a copy of their National Identity Card (NID), passport, or other government-issued identification document to confirm their date of birth before deposits or withdrawals are processed.
If you are aware of a minor who has accessed or attempted to access the kekariya platform, please contact our support team immediately at [email protected]. We take underage gambling extremely seriously and will investigate any such report without delay.
Protecting Young People at Home: If you share a device with younger family members, we strongly recommend using parental control software to prevent access to gambling websites. Free parental control tools are available for all major operating systems and mobile devices. Always ensure that your kekariya account credentials are kept private and are not accessible to minors in your household.
Every kekariya player must pass identity and age verification via NID, passport, or equivalent document before full account access is granted.
Keep your username and password private at all times. Never share your kekariya login credentials with anyone, including family members under 18.
Use device-level parental control software if minors share your phone or computer. This prevents accidental or deliberate access to gambling sites.
If you believe a minor has accessed kekariya, contact [email protected] immediately. All reports are treated with full confidentiality.
Section 2
Gambling is a popular form of entertainment enjoyed by millions of people across Bangladesh and around the world. For the vast majority of players, it remains a fun and recreational activity. However, for a small number of individuals, gambling can develop into a problem that negatively affects their finances, relationships, work, and mental health.
Problem gambling — sometimes referred to as gambling disorder or compulsive gambling — is characterised by an inability to control gambling behaviour despite negative consequences. It is not a sign of weakness or a moral failing; it is a recognised condition that can affect people from all walks of life, including regular kekariya players who started out gambling recreationally.
kekariya is committed to helping players identify the early warning signs of problem gambling so that help can be sought before the situation escalates. Early recognition is the single most effective factor in successful recovery.
Common warning signs of problem gambling include:
If you recognise any of these signs in your own behaviour, or if someone close to you has expressed concern about your gambling, please take the self-assessment checklist in the next section and consider reaching out to our support team or one of the professional resources listed in Section 7 of this guide.
Section 3
The following questions are designed to help you reflect honestly on your gambling behaviour. Read each question carefully and consider whether it applies to you. If you answer "Yes" to three or more of these questions, we strongly encourage you to use one of the player protection tools described in Section 4, or to contact our support team for a confidential conversation.
Have you ever spent more money gambling than you initially intended to on a single session?
Have you ever tried to win back money you lost gambling by placing further bets (chasing losses)?
Have you ever gambled to escape feelings of stress, boredom, worry, or unhappiness?
Have you hidden the extent of your gambling activity from people close to you, such as family or friends?
Have you ever borrowed money, sold items, or taken on debt in order to fund gambling sessions?
Have you found it difficult to stop gambling once you have started, even when you wanted to?
Has gambling ever caused problems with your job, studies, family life, or personal relationships?
Do you feel anxious, restless, or irritable when you are unable to gamble or when you try to cut back?
Section 4
kekariya provides a comprehensive suite of player protection tools that put you in control of your gambling experience. These tools are available to all registered players and can be activated at any time directly through your account settings or by contacting our support team at [email protected]. All tools take effect immediately or within 24 hours depending on the type selected.
Set a maximum deposit amount per day, week, or month in Bangladeshi Taka (BDT). Once your limit is reached, no further deposits can be made until the limit period resets. Limit reductions take effect immediately; increases require a 7-day cooling-off period.
Set a maximum amount you are willing to lose per day, week, or month. When your loss limit is reached, you will be unable to place further bets until the limit period expires. This tool is particularly effective at preventing loss-chasing behaviour.
Set a maximum duration for each gambling session. When your session time limit is reached, you will receive a notification and be automatically logged out. This tool helps you maintain awareness of how long you have been playing.
Take a short break from gambling by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. Time-outs cannot be lifted early.
Receive on-screen reminders at regular intervals (every 30, 60, or 90 minutes) showing how long you have been playing and your net win/loss for the session. Reality checks promote mindful gambling and help you make informed decisions.
Request a self-exclusion period of 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, your account is fully blocked. Permanent self-exclusion cannot be reversed. See Section 5 for full details.
Section 5
Self-exclusion is one of the most powerful tools available to players who feel that gambling has become a problem in their lives. When you request a self-exclusion through kekariya, your account is completely blocked for the duration of the exclusion period. You will not be able to log in, deposit funds, or place any bets during this time.
kekariya offers the following self-exclusion periods:
What happens during self-exclusion? Once your self-exclusion request is processed (within 24 hours of submission), your account will be suspended immediately. Any promotional emails or marketing communications from kekariya will cease. Your account balance will be held securely, and any funds will be returned to you via your registered payment method (bKash, Nagad, Rocket, or bank account) after any required verification checks.
Returning after a temporary self-exclusion: When a 6-month, 1-year, or 3-year self-exclusion period expires, your account will not be automatically reactivated. You must contact kekariya's support team at [email protected] to request reactivation. Before reactivating your account, kekariya's responsible gaming team will conduct a brief wellbeing check to ensure that you feel ready to return to gambling in a responsible and controlled manner.
How to request self-exclusion: You can request a self-exclusion at any time by visiting the "Responsible Gaming" section of your kekariya account settings, or by sending an email to [email protected] with the subject line "Self-Exclusion Request". Please include your registered email address and the desired exclusion period in your message. Our team will process your request within 24 hours.
A 6-month break gives you time to reflect and rebuild healthier habits before deciding whether to return to the platform.
A full year away from gambling provides meaningful distance and time to seek professional support if needed.
For players needing extended separation from gambling, a 3-year exclusion provides long-term protection and peace of mind.
A permanent and irreversible closure of your kekariya account. Recommended for players who decide gambling is not right for them long-term.
Section 6
Setting deposit and spending limits is one of the most practical ways to keep your gambling within a budget you are comfortable with. kekariya's limit tools work in real time — the moment you reach your limit, no further deposits or wagers are accepted until the limit period resets or is adjusted.
All limits are denominated in Bangladeshi Taka (BDT) and apply across all payment methods, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard. There is no way to circumvent a limit by switching payment methods — the limit applies to the total amount deposited or wagered across all methods combined.
Important rules governing limit changes:
kekariya recommends that all players set deposit limits as part of their standard account setup, regardless of whether they feel at risk of problem gambling. Knowing your monthly budget in advance — and locking it in with a deposit limit — is simply good financial practice and makes gambling a more enjoyable, stress-free experience.
| Limit Type | Period Options | Takes Effect | How to Set |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (reductions); 7 days (increases) | Account Settings > Responsible Gaming, or email support |
| Loss Limit | Daily / Weekly / Monthly | Immediately (reductions); 7 days (increases) | Account Settings > Responsible Gaming, or email support |
| Wager Limit | Daily / Weekly / Monthly | Immediately (reductions); 7 days (increases) | Account Settings > Responsible Gaming, or email support |
| Session Time Limit | Per session (30 min – 8 hrs) | Next session start | Account Settings > Responsible Gaming |
Section 7
If you feel that gambling is negatively affecting your life, please know that support is available and you do not have to face this alone. kekariya's dedicated responsible gaming team is available 24 hours a day, 7 days a week via email at [email protected]. All communications are treated with complete confidentiality.
In addition to kekariya's in-house support, we encourage players to seek help from professional counselling services and support organisations. Reaching out to a professional is a sign of strength, not weakness. The following types of resources are available to players in Bangladesh who may be struggling with problem gambling:
kekariya also maintains a dedicated responsible gaming email address at [email protected] where players can request account restrictions, ask questions about their gambling patterns, or simply talk through their concerns with a trained member of our team. Every contact is responded to within 24 hours and treated with full confidentiality.
Our responsible gaming team is available 24/7. Email [email protected] with your concern and we will respond within 24 hours, fully confidentially.
Bangladesh's confidential emotional support helpline. Available by phone for individuals experiencing stress, anxiety, or distress related to any issue including gambling.
The National Institute of Mental Health in Dhaka provides professional psychiatric and addiction counselling services for residents across Bangladesh.
International peer support fellowship for compulsive gamblers. GA's 12-step programme and community of shared experience helps many people reclaim control of their lives.
Section 8
Whether you are a new kekariya player or a long-time member, following these practical safe play principles will help ensure that your gambling experience remains enjoyable, controlled, and within your means. These guidelines reflect international responsible gaming best practices adapted for the Bangladesh market.
Decide how much you are willing to spend before you open the app. Treat this amount as the cost of entertainment — money you are prepared to lose. Never gamble with rent, grocery, or bill money.
Chasing losses is the most common path from recreational to problem gambling. If you have reached your loss limit for the session, close the app and do something else. Tomorrow is a fresh start.
Set a timer and take a 10-minute break every hour. Step away from the screen, have a glass of water, and reassess how you feel before continuing. Use kekariya's session time limit tool to automate this.
Gambling at kekariya is a form of entertainment — not a reliable way to make money. Approach every session with the mindset of enjoying the experience, not generating profit.
Alcohol, certain medications, and emotional distress can impair your judgement and lead to poor betting decisions. Gamble only when you are clear-headed, calm, and in a positive state of mind.
Review your deposit and gaming history in your kekariya account regularly. Being aware of exactly how much you have spent over the past week or month helps you stay within your personal budget.
Explore our full range of games — from cricket betting and slots to live casino classics like Teen Patti and Andar Bahar — all within a safe, fair, and SSL-secured environment. Set your limits, play within your means, and enjoy the experience.